New York’s Metropolitan Transportation Authority says it will no longer post service alerts and information on Twitter, citing doubts about the platform’s reliability. It’s directing riders to, apps, and instead.
“We’ve loved getting to know you On Here, but we don’t love not knowing if we can to communicate with you each day,” the MTA accounton Thursday evening. “For the MTA, Twitter is no longer reliable for providing the consistent updates riders expect. So as of today, we’re saying goodbye to it for service alerts and information.”
this was a “big change,” and a separate MTA service account alluded to the reasoning in a followup tweet. “Our access to publish service alerts was suspended last week and again this week,” , directing people to contact the operators via and instead.
, the MTA was one of numerous accounts that had its automated service alerts disrupted by changes to Twitter’s application programming interface or API. Along with San Francisco’s Bay Area Rapid Transit and , it was temporarily locked out of posting service updates as part of Twitter owner Elon Musk’s effort to . Separately, while the MTA didn’t cite this as a problem, Twitter has also become more turbulent as users attempt to parse Musk’s — which has made it more difficult to judge which accounts are trustworthy.
That’s unfortunate for riders. Service alerts are one of the most consistently helpful services Twitter — until recently — provided, and although the MTA’s other options can fill the gap, it’s a loss for the agency and the microblogging platform alike. As of publication time, the MTA has not joined.