Zoom is driving more into the shopper provider marketplace

In its latest go into the shopper service market place, Zoom has declared that it has entered into a definitive agreement to acquire the AI and automation platform for shopper guidance Solvvy.

When the acquisition closes, the two companies will deliver elevated purchaser support encounters to enterprise corporations on a world wide scale and function with each other swiftly to capitalize on new opportunities in both the contact heart and customer assistance segments.